How Charges Are Assessed

The per-credit-hour student health fee, paid as part of tuition, covers the co-pay associated with most SHCC office visits.

Charges are assessed for things like medical equipment, X-rays, laboratory work, procedures and visits with specialists, which are first sent to the insurance company if the patient has provided their insurance information and card for verification. Any applicable charges are then billed directly to the patient’s UF account.

• Although SHCC Patient Financial Services (Phone: 352-273-4546 or e-mail: insurance@shcc.ufl.edu) is here to help, it is the patient’s responsibility to know what their insurance policy covers — and the patient is ultimately liable for any charges not covered by insurance. Use the toll-free number on the insurance card to find out policy benefits in detail from the insurance company in advance of care.

Charges for patients without insurance coverage are billed directly to the patient’s UF account.

• The SHCC Laboratory charges a $15 handling fee for both in-house and outside tests. This fee is not covered by any insurance policy and is billed directly to the patient’s UF account.
• Patients may be charged a no-show fee if they fail to arrive before the end of a scheduled appointment or fail to cancel within 24 hours of certain types of appointments, such as minor surgery, specialist visits and women’s health.

Charges appearing on the UF account may only be paid at Criser Hall, Room S-113 (Phone: 352-392-0181) or online at www.isis.ufl.edu.

• The transition to direct health insurance billing has caused significant delays in posting charges for services rendered to UF student accounts. If you require any assistance, please e-mail SHCC Patient Financial Services at insurance@shcc.ufl.edu or call (352) 273-4546.

Should you have any questions or concerns about billing or charges incurred, please contact SHCC Patient Financial Services at (352) 273-4546.