New Students: General FAQ
Welcome to the University of Florida and the Student Health Care Center (SHCC). Our mission is to help you remain healthy while you’re at UF, so please remember that we are here to help!
Additional assistance is available for students with physical, learning, sensory or psychological disabilities through the Disability Resource Center (Dean of Students Office, Division of Student Affairs).
Frequently Asked Questions
APPOINTMENTS & TRANSPORTATION
- Do I have to make an appointment or can I walk in?
- How do I cancel an appointment?
- What happens if I’m late or don’t show up?
- What do I need to bring with me?
- How long will I wait, and how long will my visit be?
- What is the best way to get to the SHCC?
- Can I get a note excusing me from classes?
All visits should be scheduled via phone at this time. New patients should get their UF ID number and insurance card ready, then call the main number (352-392-1161) to be connected to their medical team for appointments. NOTE: Students experiencing severe illness or injury during regular hours may come in directly for care in the Urgent/Acute Care Clinic.
- The UF health fee, a per-credit hour service fee included with tuition, helps cover most office visits at the Student Health Care Center; however, this fee does not cover all possible service charges at the SHCC, including but not limited to physicals, procedures, lab tests, X-rays, medications and medical equipment.
- We recommend reviewing all insurance benefits and exclusions before your first visit. Contact your insurance company and provide them our tax identification name and number (Florida Clinical Practice Association, 591680273) to learn how your policy will work at our facility.
- The SHCC will bill your insurance company for you if you provide all policy information. You are financially responsible for service charges that are not covered by your policy. Click here for more info.
All visits should be cancelled via phone at this time. Call your team or specialty clinic directly to avoid a no-show charge.
You may incur a no-show charge of $25 if you do not arrive on time, are 15 minutes late or do not cancel.
Bring your Gator1 photo ID to all appointments. If insured, bring your insurance card to every appointment. Save time in the waiting room by providing your insurance information ahead of time — visit Private Insurance and Verification for more information.
Though wait times may vary based on current patient needs, you will likely be seen within 20 minutes of your arrival and can expect to be here for about one hour total. To help us get you in and out as quickly as possible, arrive 15 minutes early to complete required forms.
Parking is available but limited. If you are able, taking a bus or shuttle, biking or walking is the best way to reach us.
MEDICAL CARE & RECORDS
- Who will see me at my appointment?
- What if I’m not sure I need to see someone but have a health-related question?
- What’s the best way to communicate with my healthcare provider?
- Can the SHCC treat me if I have a chronic condition (asthma, diabetes, IBS, etc.)?
- Can the SHCC fill prescriptions, and do you take insurance?
- Who has access to my medical records?
- What about emergencies or urgent care?
Students are assigned a primary care medical team and provider upon entering UF. Operating much like a small doctor’s office, this system enables patients to return to the same group of providers for continuity of care. Familiar faces are a bonus!
During regular business hours, your medical team’s nurses can talk to you, evaluate your problem and give general home care advice, if applicable, or advise you to come in for evaluation/treatment. Call your medical team about your concern and they will do everything possible to assist you.
The GLADD approach — Give information; Listen and learn; Ask questions; Decide on a treatment plan; and Do it! — created by the Institute for Child Health Policy at the University of Florida, is very helpful for both patients and their providers. The best way to make sure all your concerns are addressed is to talk about your medical history and current condition(s) as completely and honestly as possible.
If you have a chronic condition (asthma, diabetes, IBS, etc.), we encourage you to schedule an initial evaluation appointment at the SHCC to provide past medical records and discuss a treatment plan while here at UF. You may include parents or family members at this appointment if the SHCC is notified when the appointment is made. If we cannot treat you at the SHCC, we can refer you to a qualified community provider and help with the transition. Additional assistance is available for students with physical, learning, sensory or psychological disabilities through the Disability Resource Center (Dean of Students Office, Division of Student Affairs).
Students may fill new and transfer most current prescriptions to the SHCC Pharmacy (Phone: (352) 392-1760 or (866) 941-1760 toll-free), which accepts a variety of commercial prescription plans when the associated plan’s card is presented at the time of purchase, and completes refills by phone or through the SHCC Online Refill Service. The SHCC Pharmacy accepts electronic prescriptions from any physician in the U.S. that subscribes to the Surescripts network.
Due to federal privacy laws, the SHCC may not communicate with anyone other than the patient about their care without their express permission; however, the SHCC recommends regular communication via phone or email to discuss your health and well-being with family and friends.
- In accordance with the Health Insurance Portability and Accountability Act (HIPAA), the SHCC may not release information about medical care for any student 18 or over without express permission from the patient. (By law, medical records for patients 17 and under are available to parents/legal guardians.)
- Should a patient 18 or over wish to release specific medical information to a third party, such as a parent or family member, they should inform their health care provider during or immediately after their visit. As each visit is treated individually, the patient must inform their healthcare provider of their wishes at each visit.
Click here to read about information privacy and security at the SHCC, as well as review our JOINT NOTICE OF PRIVACY PRACTICES AND NOTICE OF ORGANIZED HEALTH CARE ARRANGEMENT.
ADDITIONAL INFORMATION: Wildlife & You
Alachua County and the UF campus both have their fair share of wild animals, and sometimes students will come into contact with them in a not-so-nice way. For that reason, we offer vaccines and care for animal bites. (NOTE: Anyone working with unvaccinated carnivores will go through the pre-employment rabies pre-exposure series.)
Wildlife is just that: WILD. Unvaccinated, non-domesticated (feral) cats and dogs are potential rabies carriers. Wild mammals such as raccoons and bats are also potential rabies carriers. Following these few basic tips can help keep you “out of the woods”:
- Do not interact directly with wildlife on campus, including calling or chasing.
- Do not feed wild animals or leave out food for feral cats or dogs — no matter how friendly they may seem — or try to pick up a new pet.
- If you find a hurt or injured animal, call Florida Wildlife Care at (352) 371-4443. (24-hour help line: (352) 371-4400)
Bottom line? Enjoying wildlife from a distance keeps animals wild and people safe.