FAQs: Getting in, getting out and getting on with your life
REMEMBER TO CALL FIRST: (352) 392-1161
Do I have to make an appointment or can I walk in? As all SHCC primary care teams are appointment-based, please CALL FIRST to be seen: (352) 392-1161. Patients who call in the morning can often book same-day time slots, as this allows the SHCC to schedule them in so they don’t have to miss class or wait longer than 20 minutes for care. (To find out to which medical team you are assigned so you may request an appointment, call (352) 392-1161, then enter 3 and follow the recorded instructions. Team assignments are random but may be changed upon request.)
- **Have a SEVERE illness/injury?** You may come in for care in our Acute Care/Trauma Clinic (Green Team, first floor) during regular hours; however, we encourage you to call first even if the matter is urgent, as by knowing the issue ahead of time we can prepare for your arrival and get you taken care of as quickly as possible. You will be seen as soon as possible based on your condition and the overall clinic situation. Click here for after-hours emergency and urgent care information.
- PLEASE NOTE: You may be asked to reschedule and/or charged a no-show fee if you do not arrive on time (within 10-15 minutes of the scheduled time) or do not cancel within 24 hours.
- Once a year, you will be asked to fill out a Health History Questionnaire, which may be completed prior your appointment.
How long will I wait, and how long will I be here? Though wait times may vary based on current patient needs, you will likely be seen within 20 minutes of your arrival and can expect to be here for about one hour total. To help us get you in and out as quickly as possible, arrive 10-15 minutes early to complete any necessary paperwork associated with your visit.
What about parking? As parking in front of the SHCC is limited, allow an extra 30 minutes if coming by car. SHCC patients are allowed to drive around the UF road barriers to reach our facility; should you be stopped by campus police, let them know you are en route to an appointment. To avoid being ticketed or towed, obtain a parking pass from the front desk and place it in your car window before checking in with your team.
- MOBILITY RELATED DISABILITY TRANSPORTATION: Gator Lift provides reliable, convenient and free shuttle service to accessible locations within the boundaries of campus for students, faculty and staff with mobility related disabilities. Passengers with disabilities receive priority seating. Temporarily disabled individuals also may ride Gator Lift. Service is available Monday through Friday from 7 a.m. to 11 p.m. (holidays excluded).
GETTING OUT: CHARGES AND HEALTH INSURANCE
Do I have to pay for my medical care? When you choose to receive medical services from the SHCC you are legally and financially responsible for any charges related to the care provided at your visit(s). The part of the health fee the SHCC receives covers patient financial responsibility associated with most SHCC office visits. Patients are financially responsible for items not covered by the health fee; these include, but are not limited to: health insurance; hospital visits; external community providers/facilities; physicals; procedures; X-rays; lab tests; medical equipment; prescriptions; non-prescription medications; vaccinations; massage; and physical therapy. The health fee is not considered health insurance.
For more information, please visit Frequently Asked Questions: Charges, Billing & Payment. Have questions about billing, insurance or pricing? Call SHCC Patient Financial Services at (352) 273-4546 for assistance Monday through Friday, 8 a.m. till 5 p.m.
Can I use my private health insurance to help pay for my medical care at the SHCC? Yes! We just need some basic information and your card to proceed. Insurance information can also be verified and entered into the electronic health record ahead of time by completing and submitting the Online Insurance Verification Form. Although SHCC Patient Financial Services (Phone: 352-273-4546) is here to help, it is your responsibility to know what your insurance policy covers — and you are ultimately liable for any charges not covered by insurance. Contact your insurance company in advance of care to learn about policy benefits in detail.
Can I use my private health insurance to help pay for prescriptions in the SHCC Pharmacy? Most likely. The SHCC Pharmacy accepts a variety of commercial prescription plans when the associated plan’s card is presented at the time of purchase. Contact the SHCC Pharmacy directly at (352) 392-1760 with any questions.
- PLEASE NOTE: Mixing various prescription and non-prescription medications—including supplements and vitamins—can result in serious, life-threatening drug interactions. NEVER take prescription medications not prescribed to you by a licensed medical professional, and make sure to tell your doctor and pharmacist everything you’re taking, even if it seems harmless to you. Additionally, sharing your prescription medications with friends or family can end in dangerous health consequences for them—and serious legal complications for you.
GETTING ON WITH YOUR LIFE
We’re here for you when you’re sick, but we can also help you stay healthy! Additional information about the SHCC can be found on this website. Please contact us at (352) 392-1161 for more information or to make an appointment.
HOME CARE ADVICE: What if I’m not sure I need to see someone but have a health-related question? During regular business hours, your medical team’s nurses can talk to you, evaluate your problem and give general home care advice, if applicable, or advise you to come in for evaluation/treatment. Call your medical team about your concern and they will do everything possible to assist you.
EXCUSE NOTES: Can I get a note excusing me from classes? In most cases, no. The SHCC can provide an excuse note only if we are involved in your medical care for three or more days, or in limited cases of severe illness/injury if medically indicated. If you are seen at the SHCC, we can provide a Verification of Visit form showing when you were here; however, this IS NOT considered an excuse note. There is no circumstance in which the SHCC can provide a note if you were not seen by our providers. Per UF policy, students who are absent from classes/exams because of illness should contact their instructors. If a professor subsequently requires a note for a medical absence of fewer than three days, then the professor must provide the SHCC with a written request on UF departmental letterhead.
AFTER-HOURS MEDICAL ADVICE AND EMERGENCY CARE
Don’t know what kind of care you need or if you should get treatment right away? Call the SHCC at (352) 392-1161 to speak to a medical provider for over-the-phone advice 24 hours a day, 7 days a week. If you think someone needs immediate medical attention, do not hesitate to call 911.