TL;DR
- Call 352-392-1161 to make an appointment. If you are a new patient, please have your UF ID and insurance card ready.
- Students seeking care from a medical provider (MD, PA, or APRN) will be provided with the next available appointment time.
- Students who feel their concern is urgent may ask to speak to a nurse for same-day advice or use the after-hours triage service.
- Parking is limited.
- There is a $25 fee for late cancellations or missed appointments. Cancel or reschedule your appointment at least one business day BEFORE your appointment to avoid a cancellation fee.
- Some SHCC providers are also faculty. Medical and PA students may request a different provider or a referral to outside care.
How to Make an Appointment
Reserving an appointment will help reduce your wait time significantly.
To make an appointment, call the Student Health Care Center. If you don’t know which department you need to speak with, you can always press the number “0” to reach the operator. They will direct your call to the right person.
If you are an established patient and you have access to MyChart, you can contact the SHCC directly or request an appointment through the app.
Location & Hours
The Student Health Care Center is located at 2140 Stadium Road, Gainesville, FL 32611
Observed Holidays
FALL 2025
Labor Day – Monday, September 1
Homecoming (observed) – Friday, October 17
Veterans Day – Tuesday, November 11
Thanksgiving – Thursday, November 27 & Friday, November 28
Christmas – Thursday, December 25
SPRING 2026
New Year’s Day – Thursday, January 1
Martin Luther King Jr.’s Birthday – Monday, January 19
SUMMER 2026
Staff Training Day – Tuesday, May 5
Memorial Day – Monday, May 25
Juneteenth – Friday, June 19
Independence Day (observed) – Friday, July 3
What to Expect at Your First Appointment
Checking In
When you arrive at the SHCC, the support staff member at the front desk will be able to direct you where to go. There are also posted signs by the elevator listing which services are on each floor. If you are having trouble finding where you need to check in, you can ask any staff member wearing a UF ID badge.
Parking
Parking is limited.
If you drive to your appointment, be sure to park in the parking spaces marked for patient parking. There are limited spots on both sides of the building. Please take a picture of your license plate before you come into the building. We will enter your license plate information into our system and give you a virtual parking permit. This permit will be valid for approximately 90 minutes. (Note: The unmarked parking spaces are not for SHCC patient parking. Visitors who park there may be ticketed).
Alternative Transportation
Parking is available but limited. If possible, having a friend drop you off, biking, walking or taking a bus/shuttle is the best way to reach us.
- RTS Bus Routes including 28 and 34 will bring you closest to the SHCC main building at 2140 Stadium Rd. Check routes for the Keys Residential Complex Midblock stop, which is located right across the street from SHCC. Click here to learn more about RTS Bus Routes.
- GatorLift provides on campus transportation to members of the UF community with permanent and temporary disabilities. Click here to learn more about GatorLift.
- Campus Connector has two stops directly in front of the Student Health Care Center. This is a walk-on shuttle for UF students, faculty and staff. It is free for those with a Gator ID. Click here to learn more about Campus Connector, view the routes, and download the app to track the shuttle.
- UF Transportation and Parking Services offers additional transportation services to UF students, faculty and staff. Click here to learn more about the additional transportation services available.
After-hours
- Emergencies: 911
- Urgent medical care advice line: (352) 392-1161
- After-hours phone consultation services are available from the SHCC for students experiencing an urgent, non-emergency medical concern outside of business hours. The on-call medical provider can help you determine if you should seek medical treatment from a community facility right away, or if you can wait until regular business hours to be seen at the SHCC.
Click here for more resources, including local urgent care centers.
Cancellations & No Shows
Any patient who fails to show or cancels or reschedules an appointment and has not contacted our office by the business day prior to the appointment, will be charged a $25 fee.
When you schedule an appointment with the UF Student Health Care Center we set aside enough time to provide you with the highest quality care. Should you need to cancel or rescheduled an appointment please contact our office as soon as possible, and no later than the business day, prior to your scheduled appointment. This gives us time to schedule other patients who may be waiting for an appointment.
Please see our Appointment Cancellation/No Show Policy below:
- If your schedule changes and you cannot keep your appointment with SHCC, please contact us so we may reschedule you and accommodate those patients who are waiting for an appointment.
- As a courtesy to our office, as well as to those patients who are waiting to schedule with the provider, we ask that you contact us the business day prior to your scheduled appointment.
- Any patient who fails to show or cancels/reschedules an appointment and has not contacted our office by the business day prior to the appointment, will be charged a $25 fee.
- The fee is charged and added to the student’s bursar account, not billed to the insurance company.
- Appointment reminders are sent through your MYChart.
Appeals
We understand there may be times when an unforeseen emergency occurs and you may not be able to keep your scheduled appointment. If you should experience extenuating circumstances please complete the Late Cancellation or No Show Fee Appeals Form, and email it to SHCC-PFS@ad.ufl.edu with “NO SHOW/CANCELLATION APPEAL” in the Subject line. An appeal committee will review your request. The appeal process is not a guarantee of reversal of the No Show/Cancellation fee.
Frequently Asked Questions
APPOINTMENTS & TRANSPORTATION
Do I have to make an appointment or can I walk in?
With the exception of urgent illness/injury care during regular business hours, CALL FIRST to be seen. New patients should have their UFID number and insurance card ready, then call the main number (352-392-1161) and follow the prompts to establish themselves at the SHCC. (Press 3, then 1.)
- In general, students seeking care from a medical provider (MD, PA, or APRN) will be provided with the next available appointment time. In addition to in-person visits, patients can schedule a virtual visit via Telehealth with an SHCC provider.
- Students who feel their concern is urgent may ask to speak to a nurse for same-day advice.
After obtaining an access code from your medical team, you may register for MyUFHealth/MyChart to request future appointments online, communicate with your doctor, access test results, request prescription refills and more. If you need a new access code, please call your team to have the information printed for pickup or mailed to you.
How do I cancel an appointment?
When you schedule an appointment with the UF Student Healthcare Center we set aside enough time to provide you with the highest quality care. Should you need to cancel or reschedule an appointment please contact our office through phone as soon as possible, and no later than the business day, prior to your scheduled appointment. This gives us time to schedule other patients who may be waiting for an appointment.
What happens if I’m late or don’t show up?
Any patient who is 15 minutes late, fails to show, or cancels/reschedules an appointment and has not contacted our office by the business day prior to the appointment, will be charged a $25 fee. Please see our detailed cancellations policy here.
What do I need to bring with me?
Bring your GatorOne or a photo ID to all appointments. If insured, bring your insurance card to every appointment. Save time in the waiting room by providing your insurance information ahead of time — visit Private Insurance and Verification for more information.
What is the best way to get to the SHCC?
Parking is available but limited. If you are able, taking a bus/shuttle, biking, walking or having a friend drop you off are the best ways to reach us.
RTS BUS ROUTES: Routes such as 28 and 34 that include the the Keys Residential Complex Midblock stop will take you closest to SHCC (2140 Stadium Rd).
GATOR LIFT: Provides on campus transportation to members of the UF community with permanent and temporary disabilities.
MEDICAL CARE & RECORDS
Who will see me at my appointment?
Students are assigned a primary care provider upon registering as a patient. Operating much like a small doctor’s office, this system enables patients to return to the same group of providers for continuity of care.
What if I’m not sure I need to see someone but have a health-related question?
During regular business hours, your medical team’s nurses can talk to you, evaluate your problem and give general home care advice, if applicable, or advise you to come in for evaluation/treatment. Call your medical team about your concern and they will do everything possible to assist you.
What’s the best way to communicate with my health care provider?
The best way to make sure your concerns are addressed is to talk about your medical history and current condition(s) as completely and honestly as possible.
Can the SHCC treat me if I have a chronic condition (asthma, diabetes, IBS, etc.)?
If you have a chronic condition (asthma, diabetes, IBS, etc.), we encourage you to schedule an initial evaluation appointment at the SHCC to provide past medical records and discuss a treatment plan while here at UF. You may include parents or family members at this appointment if the SHCC is notified when the appointment is made. If we cannot treat you at the SHCC, we can refer you to a qualified community provider and help with the transition. Additional assistance is available for students with physical, learning, sensory or psychological disabilities through the Disability Resource Center (Dean of Students Office, Division of Student Affairs).
Can the SHCC fill prescriptions, and do you take insurance?
Students may fill new and transfer most current prescriptions to the SHCC Pharmacy (Phone: (352) 392-1760 or (866) 941-1760 toll-free), which accepts a variety of commercial prescription plans when the associated plan’s card is presented at the time of purchase, and completes refills by phone or through the SHCC Online Refill Service. The SHCC Pharmacy accepts electronic prescriptions from any physician in the U.S. that subscribes to the Surescripts network.
Who has access to my medical records?
Due to federal privacy laws, the SHCC may not communicate with anyone other than the patient about their care without their express permission; however, the SHCC recommends regular communication via phone or email to discuss your health and well-being with family and friends.
- In accordance with the Health Insurance Portability and Accountability Act (HIPAA), the SHCC may not release information about medical care for any student 18 or over without express permission from the patient. (By law, medical records for patients 17 and under are available to parents/legal guardians.)
- Should a patient 18 or over wish to release specific medical information to a third party, such as a parent or family member, they should inform their health care provider during or immediately after their visit. As each visit is treated individually, the patient must inform their health care provider of their wishes at each visit.
CHARGES, BILLING & PAYMENT
Charges, Billing & Payment
Health Insurance: We recommend patients review all insurance benefits and exclusions before the first visit. Contact your insurance company and provide them our tax identification name and number (Florida Clinical Practice Association, 591680273) to learn how your policy will work at our facility.
Medical Students & PA Students:
All medical and psychiatric physicians at SHCC hold faculty positions in the College of Medicine and, therefore, may have academic and/or clinical teaching responsibilities with medical and physician assistant students. Most of the teaching assignments bring the faculty member into direct contact and academic involvement with only a few students in each class year.
Because of the potential for conflict, medical and physician assistant students presenting for services at the Student Health Care Center will be given the option to see: a faculty member who has not, and will not, have an academic role with them; or a health care provider in the community. Costs may be reimbursed by any health insurance the student carries or may require an out-of-pocket expense.
- NOTE: At the beginning of the semester, students enrolled in the UF insurance plan have only this option; however, a referral may be requested for preferred community based providers to assist in claims coverage.